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How We Operate and What Governs Your Account

Using mvp788 means you and we agree to a clear set of rules — covering your account, your data, and how disputes are handled. Access to our platform depends on local law and is available only where eligible, including supported regions across Indonesia.

Account TermsPrivacy PolicyDANA · OVO · GoPay ConditionsEligible Regions ApplyData Retention Policy
mvp788 How We Operate and What Governs Your Account
POLICY CONTACT

Reach Us About Legal or Account Questions

Team online

Live Chat Support

Our chat team handles account-related legal questions, including data access requests and wallet verification issues. Available directly from the account dashboard.

Email Support

Send detailed enquiries — disputes, data deletion requests, or terms clarification — to our support address listed in the account help section.

Account Help Centre

The help centre covers terms summaries, cookie policy details, and step-by-step guides for submitting a formal complaint or data request.

DATA AND SECURITY

How We Handle Your Data and Account Security

Data We Collect We collect account registration details, transaction records, and device session data. Nothing is sold to third parties. Data is used for account management, fraud prevention, and service improvement only.
Cookie Policy Our site uses functional and analytics cookies. You can manage cookie preferences through your browser settings. Disabling analytics cookies does not affect your ability to log in or transact.
Account Security Steps Your account is protected by password plus OTP verification on login. If you notice unrecognised access, change your password immediately and contact support — we can lock the account within minutes.
Data Retention and Deletion Transaction records are retained as required by applicable regulations. You can request a copy of your personal data or ask for deletion of non-essential records by contacting support through the help centre.

Common Questions About Our Terms and Policies

Quick answers to what our users in Indonesia most often ask about account terms, data rights, and how to take action.

Access depends on local law and is available where eligible. Players in Surabaya and other supported areas can open an account where local regulations permit.

Submit a data access request through the account help centre or via email support. We process requests in line with applicable data protection requirements and respond through your registered contact.

Wallet details used for deposits and withdrawals are stored securely for transaction verification only. They are not shared with third parties outside of the payment processing chain.

Start with our live chat or email support team. If the issue isn't resolved at that level, the formal dispute process described in our terms document outlines the next steps and applicable jurisdiction.

Yes. You can request account closure and deletion of non-essential personal data. Regulatory record-keeping requirements mean some transaction data is retained for a defined period even after closure.

We update terms when regulations or operational conditions require it. The date of the current version is shown at the top of the full terms document. The version live at the time of your transaction applies.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.